English guides

Register, activate and recover your university account; set up Authenticator and an optional Passkey.

Use the official university account recovery service.

Protect your university account with an additional verification step.

Stop repeated sign-in attempts and follow the official recovery route.

A short introduction to digital services at the University of Ilam.

Account and email expiry rules must be confirmed with the university.

Review authorized service access after a role change.

Confirm the accepted identity document and the process with the responsible university office.

Connect to ilam-uni-ap on Android, iPhone and Windows; check certificates and common connection problems.

Connect Android to ilam-uni-ap using the illustrated PEAP guide, certificate checks and network settings.

Connect iPhone and iPad to ilam-uni-ap, check the server certificate and configure Auto-Join.

Check the cable and device before requesting network access changes.

Connect with Cisco Secure Client on Windows, Android, iOS and macOS; central sign-in and the Persian illustrated PDF.

Distinguish a network problem from a problem with one website.

Connect Windows to ilam-uni-ap with your university account, certificate checks and automatic network settings.

Install your personal Wi-Fi certificate and use the university-approved TLS settings.

Check eligibility and request mailbox access. Use the sign-in guide for an existing mailbox.

Sign in to student or faculty/staff webmail, create an App Password and configure IMAP/SMTP sending and receiving.

Sign in through SSO or directly through student webmail.

Sign in through SSO or directly through faculty and staff mail.

Distinguish sign-in, email entitlement and delivery issues.

Prepare a report for equipment supported by the university IT Center, if this service applies.

Check basic printer conditions before requesting authorized support.

Access learning platforms and find your course.

Check your teaching access and the tools available in the current learning platform.

Use the session address supplied by your instructor.

Check browser permissions and the selected devices.

Protect files and devices, and report signs of malware or a lost device promptly.

Check the network, respond to certificate warnings, and report suspicious activity.

Recognize suspicious messages and choose what to do based on whether you opened a link, ran a file, or shared information.

Choose the appropriate recovery path if a password was exposed or you lost access to your account.

Check research eligibility, account access and available resources with the responsible unit.

Choose the official system for the task you need.

Find the official system link and troubleshoot basic sign-in problems.

Open the official dining service and ask the responsible unit about service problems.