Related policy requires confirmation. See the source review below.
English summary: the Persian guide includes additional details. Use the language selector in the header to read it.
Before you start
- Internet access and your device
- An active account and service permission, if required
Use official university domains. Keep passwords, QR codes and verification codes private. Confirm account-specific settings with the IT Center.
Steps
- Ask the IT Center about account and email retention policies.
- Organize only personal data you are permitted to keep.
- Review research access and shared files with their responsible owners.
- Update your contact information through approved channels.
Check the outcome
Try signing in to the required service. If access still fails, keep the error message for support.
Still having trouble? Get helpCommon problems and next steps
- Page does not open
- Check internet access and the official service address.
- Sign-in fails or access is denied
- Check account status and service eligibility. Avoid repeated attempts with an uncertain password.
If the issue persists
Try the troubleshooting path, then prepare the error text without passwords or codes.
TroubleshootI cannot follow the troubleshooting steps
Contact the IT CenterStill need help?
Prepare the service name, error message and steps you have tried. Do not send passwords or sign-in codes.
Sources and review status
Last text review: 3 October 2026
Editorial responsibility: Supplementary guide editorial team · University technical approval: not received; technical owner not designated
Next planned review: 2 November 2026
IT Center FAQ; current policy needs confirmation ↗
A university source link does not establish that all settings and policies are current.
Use your browser’s Print option to print or save a PDF. To share, copy this page’s address.