Before you start
Use a trusted device and open university services from their official addresses. Never enter a password or code into this guide.
Actions for your situation
Preventive steps
- Keep your operating system, browser and apps updated from trusted sources. Follow the responsible team's instructions on university-managed computers.
- Lock your screen, do not leave devices unattended, and sign out on shared computers. Do not open unknown USB drives or files.
- Store university files only in locations and with permissions approved by the responsible team. Check recipients and access before sharing.
- Make backups of important files using an approved method and check that they can be restored. Do not use personal cloud accounts or drives for university data without approval.
Signs of malware or a lost device
- If files suddenly cannot be opened, their names change unexpectedly, or a ransom demand appears, stop working with those files. If safe, disconnect the device from the network and promptly contact the IT Center. Do not wipe or reset it before receiving guidance.
- If a device holding university data is lost or stolen, promptly notify the responsible unit and IT Center. Describe the device, approximate time and general type of data without sharing sensitive contents in a general report.
- For suspected malware, note the time, device and warning message. Do not use the suspect device for sensitive sign-ins or send suspicious files, passwords or codes to others.
After these actions
If a device is lost or shows signs of malware, promptly notify the IT Center and responsible unit. This guide cannot confirm that a device or its data is safe.
Report or ask for help
The university IT Center lists these as general contact details. A dedicated incident channel has not been verified.
Email opens a draft; you must send it yourself. This guide does not submit an incident report. Never send passwords, codes or certificate files. Official contact source ↗
If the issue persists
Try the troubleshooting path, then prepare the error text without passwords or codes.
Contact the IT CenterStill need help?
Prepare the service name, error message and steps you have tried. Do not send passwords or sign-in codes.
Sources and review status
Last text review: 3 October 2026
Editorial responsibility: Supplementary guide editorial team · University technical approval: not received; technical owner not designated
Next planned review: 2 November 2026
NIST cybersecurity basics ↗ · CISA guidance on protecting data stored on devices ↗ · IT Center service directory ↗
A university source link does not establish that all settings and policies are current.
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