English summary: the Persian guide includes additional details. Use the language selector in the header to read it.
Before you start
- Internet access and your device
- An active account and service permission, if required
Use official university domains. Keep passwords, QR codes and verification codes private. Confirm account-specific settings with the IT Center.
Steps
- Check whether the equipment is covered by the IT Center's support.
- Note the device type, the error and when it started, without including passwords or private data.
- Submit your request using the applicable official university support portal or contact route.
Check the outcome
Check that the requested action works. If not, record the error without private information.
Still having trouble? Get helpIf the issue persists
Try the troubleshooting path, then prepare the error text without passwords or codes.
TroubleshootI cannot follow the troubleshooting steps
Contact the IT CenterStill need help?
Prepare the service name, error message and steps you have tried. Do not send passwords or sign-in codes.
Sources and review status
Last text review: 3 October 2026
Editorial responsibility: Supplementary guide editorial team · University technical approval: not received; technical owner not designated
Next planned review: 2 November 2026
A university source link does not establish that all settings and policies are current.
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