Before you start
Use a trusted device and open university services from their official addresses. Never enter a password or code into this guide.
Open the official sign-in and recovery portal ↗
Actions for your situation
I can still sign in
- If you can still sign in and your password may have been exposed, open the official university identity portal yourself on a trusted device and change it. Change the password on other accounts where you reused it, using a unique password for each.
I cannot sign in
- If you cannot sign in, check the password recovery option on the official university identity portal and contact the IT Center for help. Do not use a recovery link from a suspicious message.
Review access and report
- If available, sign out of active sessions and review your two-factor sign-in methods and recovery details. Ask the IT Center for help if these options are unavailable or you find unfamiliar changes.
- Report the time and signs of possible exposure through the IT Center's published general contact. Ask for referral if needed. Never send passwords, current or recovery codes, authenticator QR codes or certificate files.
After these actions
Whether you changed the password or started account recovery, review sign-in methods and sessions if available and report the possible exposure. This guide cannot confirm that unauthorized access has ended.
Report or ask for help
The university IT Center lists these as general contact details. A dedicated incident channel has not been verified.
Email opens a draft; you must send it yourself. This guide does not submit an incident report. Never send passwords, codes or certificate files. Official contact source ↗
If the issue persists
Try the troubleshooting path, then prepare the error text without passwords or codes.
Contact the IT CenterStill need help?
Prepare the service name, error message and steps you have tried. Do not send passwords or sign-in codes.
Sources and review status
Last text review: 3 October 2026
Editorial responsibility: Supplementary guide editorial team · University technical approval: not received; technical owner not designated
Next planned review: 2 November 2026
Account and authentication guide ↗ · Official university identity sign-in and recovery portal ↗ · NCSC guidance on recovering a compromised account ↗ · IT Center service directory ↗
A university source link does not establish that all settings and policies are current.
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