English summary: the Persian guide includes additional details. Use the language selector in the header to read it.
Before you start
- Internet access and your device
- An active account and service permission, if required
Use official university domains. Keep passwords, QR codes and verification codes private. Confirm account-specific settings with the IT Center.
Steps
- Check the device Wi-Fi or cable connection.
- Disconnect and reconnect once.
- Try another public HTTPS website to see whether the problem affects more than one site.
- Record the time, approximate campus location and error for official support. Do not ignore certificate warnings.
Check the outcome
Open a secure webpage without a certificate warning. Never disable certificate checks to make a connection work.
Still having trouble? Get helpCommon problems and next steps
- Page does not open
- Check internet access and the official service address.
- Sign-in fails or access is denied
- Check account status and service eligibility. Avoid repeated attempts with an uncertain password.
If the issue persists
Try the troubleshooting path, then prepare the error text without passwords or codes.
TroubleshootI cannot follow the troubleshooting steps
Contact the IT CenterStill need help?
Prepare the service name, error message and steps you have tried. Do not send passwords or sign-in codes.
Sources and review status
Last text review: 3 October 2026
Editorial responsibility: Supplementary guide editorial team · University technical approval: not received; technical owner not designated
Next planned review: 2 November 2026
Campus wireless guide (Legacy source; a working original address has not been verified)
A university source link does not establish that all settings and policies are current.
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