University account: registration, activation and recovery

For new users:

1. 1
   Open university account registration.
2. 2
   Enter your national ID and security code, then select the registration sign-in button. International users should use the passport-number option.
3. 3
   Enter your first and last names in English.
4. 4
   A profile photo is optional. JPEG is recommended; the stated maximum file size is 3 MB.
5. 5
   Enter and verify both your personal email address and mobile number. You must have access to both.
6. 6
   Complete registration. Under the reported process, the username and initial password appear on the final screen and are also sent to your registered mobile number. Keep them private and change the initial password after signing in.

Faculty and staff: Your accounts have already been created under the reported policy. Use the sign-in page instead of registering again, and review your account under “My details”.

1. 1
   Open the sign-in page and enter your username, password and security code.
2. 2
   Review your verified contact information. You do not need to enter completed registration details again.
3. 3
   Enable Authenticator. Under the reported university policy, two-factor authentication is required for the normal sign-in route to university services.
4. 4
   Generate recovery codes and store them securely.
5. 5
   Optionally create a passkey; this is not mandatory.

1. 1
   Sign in to the university portal on your phone; open Two-factor verification setup from the profile picture.
2. 2
   Enable Authenticator App, install Google Authenticator from your phone’s app store and select Done; go to the next step.
3. 3
   Select Add account to app. If it fails, use Manual code entry. Enable automatic date and time.
4. 4
   Enter the six-digit app code before it expires and confirm. The official guide identifies the button changing to Disable as the setup result.
5. 5
   At the next login, choose Authenticator and enter a fresh app code.

If Authenticator, emergency codes and alternative methods are unavailable, contact support or visit in person for recovery. In-person location: Ghalamchi Building (ساختمان قلمچی); office hours: 08:00–13:00. For student visits, bring your student card and have access to the mobile number verified in the authentication portal. In-person requests are handled the same day. Visiting days remain unspecified. If that mobile number is unavailable, contact support before visiting; the alternative identity-check procedure has not been specified. Never send passwords, QR codes, setup keys or sign-in codes to support.

Official source

Public official sources checked on 24 October 2026. Reading a public page does not verify a completed authenticated workflow.

In two-factor authentication settings, find “Emergency (recovery) codes” and select “Generate new codes”.

• The reported interface displays eight single-use codes and warns that they cannot be displayed again after closing the window. Follow the current portal message.
• Select Copy or Download. Store the codes securely, preferably separately from your phone, then confirm that you have saved them.
• If Authenticator is unavailable, enter your username and password, choose the recovery-code option on the two-factor screen, and enter one saved code.
• Each code becomes invalid after use. If codes have been disclosed, replace them in your account and confirm that the previous set is invalid.

A passkey supports sign-in without typing your username and password or completing a separate second-factor step. Device verification may still be required. Setup is optional. Open passkey management.

1. 1
   Select “Add key +”.
2. 2
   Enter a descriptive label such as “Personal laptop”, then select OK. Do not put secrets in the label.
3. 3
   Depending on your device and browser, choose a storage option in Windows Security or Google Password Manager. Select Continue; use Change or More options if needed.
4. 4
   Verify your identity using the device PIN, fingerprint or face recognition.
5. 5
   Return to the portal and confirm that the new passkey appears in the list.

Limit and removal: Check the current credential limit in the portal; no fixed limit has been independently confirmed here. Passkeys may sync between devices. If the portal reports a limit, contact support before deleting a key. To remove a key, select its trash icon and confirm. Always retain another working sign-in method.

The public recovery page currently offers Email and SMS. Enter account information only in the official portal. Official source

Security question and Quick recovery were not present on the current public page and are not recommended as active routes. Code validity, attempt limits, verified contact requirements and password rules after verification still require confirmation from the account administrator.

Public official sources checked on 24 October 2026. Reading a public page does not verify a completed authenticated workflow.

Ask the general IT Center to refer your account recovery issue to the responsible unit.

• Email: itc@ilam.ac.ir
• Phone: +98 84 5924 1555

These contacts are quoted from the IT Center page. Response hours and a dedicated account recovery route have not been independently confirmed. Never send passwords, QR codes or recovery codes.