English summary: the Persian guide includes additional details. Use the language selector in the header to read it.
Before you start
- Internet access and your device
- An active account and service permission, if required
Use official university domains. Keep passwords, QR codes and verification codes private. Confirm account-specific settings with the IT Center.
Steps
- Record the exact sign-in error without passwords or verification codes.
- Stop repeated unsuccessful attempts.
- Use the official account recovery option or ask the IT Center to refer you to account support.
Check the outcome
Try signing in to the required service. If access still fails, keep the error message for support.
Still having trouble? Get helpCommon problems and next steps
- Page does not open
- Check internet access and the official service address.
- Sign-in fails or access is denied
- Check account status and service eligibility. Avoid repeated attempts with an uncertain password.
If the issue persists
Try the troubleshooting path, then prepare the error text without passwords or codes.
TroubleshootI cannot follow the troubleshooting steps
Contact the IT CenterForgotten university ID or password: My Government sign-in
The official guide introduces this option for existing university ID holders, including current students, graduates, staff and faculty. It does not create a new university account.
- On the university login page, select My Government under Other sign-in methods.
- Enter your mobile number and the security code on the page that opens.
- Enter the SMS verification code there and continue until you return to the university portal.
My Government sign-in provides the equivalent assurance of SMS MFA. It can be used only for systems that do not require Authenticator; it does not replace Authenticator where that method is mandatory. A valid mobile number and SMS reception are required, and service permissions still apply. The alternative route specifically for international users remains unconfirmed.
The assurance-level clarification was supplied for this guide on 24 October 2026; authenticated sign-in was not tested.
Official source · Forgotten university ID or password: My Government sign-in
Public official sources checked on 24 October 2026. Reading a public page does not verify a completed authenticated workflow.
Locked account or unavailable registered email and phone
For a locked account or recovery without access to your registered email and phone, call support at 08459241555 or visit Ghalamchi Building (ساختمان قلمچی), office hours 08:00–13:00. Student visits require a student card and access to the mobile number verified in the authentication portal. If that number is unavailable, contact support before visiting; the alternative identity-check procedure is not yet specified. In-person requests are handled the same day. Visiting days and documents for other roles remain unspecified.
If you can access the email verified in the authentication portal, submitting a ticket through that email is another support route. If it is unavailable, use telephone support or visit in person. In-person requests are handled the same day; tickets and telephone calls are answered during office hours. These response hours do not promise an immediate answer or same-day ticket resolution.
Still need help?
Prepare the service name, error message and steps you have tried. Do not send passwords or sign-in codes.
Sources and review status
Last text review: 3 October 2026
Editorial responsibility: Supplementary guide editorial team · University technical approval: not received; technical owner not designated
Next planned review: 2 November 2026
Account and authentication guide ↗
A university source link does not establish that all settings and policies are current.
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