IT services guide

Service guide · Ilam University

Identity verification for international students

Confirm the accepted identity document and the process with the responsible university office.

In this guide
Guide details and useful addresses
Audience
International students
Platform
Web browser
Estimated reading time
1 minutes

Access and approval times are determined by the responsible unit; the time above is only for reading this guide.

UID is your university account username for services connected to university authentication.

English summary: the Persian guide includes additional details. Use the language selector in the header to read it.

Before you start

  • Internet access and your device
  • An active account and service permission, if required

Use official university domains. Keep passwords, QR codes and verification codes private. Confirm account-specific settings with the IT Center.

Steps

  1. Check the official list of accepted documents and required fields.
  2. Enter your details exactly as they appear on the accepted document.
  3. If verification fails, ask the responsible university office to review the mismatch.

Check the outcome

Try signing in to the required service. If access still fails, keep the error message for support.

Still having trouble? Get help
Common problems and next steps
Page does not open
Check internet access and the official service address.
Sign-in fails or access is denied
Check account status and service eligibility. Avoid repeated attempts with an uncertain password.

If the issue persists

Try the troubleshooting path, then prepare the error text without passwords or codes.

Troubleshoot
I cannot follow the troubleshooting stepsContact the IT Center

Still need help?

Prepare the service name, error message and steps you have tried. Do not send passwords or sign-in codes.

Sources and review status

Last text review: 3 October 2026

Editorial responsibility: Supplementary guide editorial team · University technical approval: not received; technical owner not designated

Next planned review: 2 November 2026

Account and authentication guide ↗

A university source link does not establish that all settings and policies are current.

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