IT services guide

Service guide · Ilam University

Connect a university device to the wired network

Check the cable and device before requesting network access changes.

In this guide
Guide details and useful addresses
Audience
Faculty, Staff
Platform
Computer with an Ethernet port or adapter
Estimated reading time
2 minutes

Wired network

New computer or a computer with a fresh Windows installation

  1. Sign in with SSO to the support portal ↗ and request “Computer services → Active Directory domain membership”.
  2. After approval, a technician connects the computer to a temporary network and joins AD.
  3. User and machine certificates and network settings are applied automatically through GPO.
  4. After successful 802.1X authentication, the computer moves to the main network automatically; no cable or port changes are needed.

Everyday use

Connect the Ethernet cable and sign in to Windows. Authentication and connection are automatic: no captive portal, VPN or manual IP, port, certificate or 802.1X configuration.

Technical summary
Connection settings
SettingValue
AccessAD membership required
IEEE802.1X
EAPPEAP
Inner methodSmart Card or other Certificate
AuthenticationMachine certificate before Windows logon; user certificate after login
Certificates / SettingsAD GPO Auto-Enrollment / GPO
IP / Gateway / DNSDHCP
Root CAAutomatically installed via GPO

Wired network support

Sign in to support with SSO ↗

Ticket category: “Network and Internet → Wired network failure”. Include the building, room, device and problem. Do not modify managed certificate or 802.1X settings.

Never send your SSO password, PFX/P12 file, private key or certificate password.

Still need help?

Prepare the service name, error message and steps you have tried. Do not send passwords or sign-in codes.

Sources and review status

Last text review: 3 October 2026

Editorial responsibility: Supplementary guide editorial team · University technical approval: not received; technical owner not designated

Next planned review: 2 November 2026

Campus wireless guide (Legacy source; a working original address has not been verified)

A university source link does not establish that all settings and policies are current.

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