Connected, but no internet · Wi-Fi help

Choose your problem and try one action at a time.

Suggested actions

Android

1 / 3

Open another public website

Try another public HTTPS website. If only one website fails, Wi-Fi may not be the cause. Access to an internal university system alone does not confirm internet access.

2 / 3

Disconnect and reconnect Wi-Fi

Disconnect the current Wi-Fi connection, reconnect to ilam-uni-ap, then retry the same public website.

3 / 3

Check automatic IP and DNS settings

The connection guide uses automatic IP and DNS, or DHCP. If your device has managed settings, keep them and ask the responsible administrator.

Open device connection guide

Windows

1 / 3

Open another public website

Try another public HTTPS website. If only one website fails, Wi-Fi may not be the cause. Access to an internal university system alone does not confirm internet access.

2 / 3

Disconnect and reconnect Wi-Fi

Disconnect the current Wi-Fi connection, reconnect to ilam-uni-ap, then retry the same public website.

3 / 3

Check automatic IP and DNS settings

The connection guide uses automatic IP and DNS, or DHCP. If your device has managed settings, keep them and ask the responsible administrator.

Open device connection guide

iPhone / iPad

1 / 3

Open another public website

Try another public HTTPS website. If only one website fails, Wi-Fi may not be the cause. Access to an internal university system alone does not confirm internet access.

2 / 3

Disconnect and reconnect Wi-Fi

Disconnect the current Wi-Fi connection, reconnect to ilam-uni-ap, then retry the same public website.

3 / 3

Check automatic IP and DNS settings

The connection guide uses automatic IP and DNS, or DHCP. If your device has managed settings, keep them and ask the responsible administrator.

Open device connection guide

Other devices

1 / 3

Open another public website

Try another public HTTPS website. If only one website fails, Wi-Fi may not be the cause. Access to an internal university system alone does not confirm internet access.

2 / 3

Disconnect and reconnect Wi-Fi

Disconnect the current Wi-Fi connection, reconnect to ilam-uni-ap, then retry the same public website.

3 / 3

Check automatic IP and DNS settings

The connection guide uses automatic IP and DNS, or DHCP. If your device has managed settings, keep them and ask the responsible administrator.

Open device connection guide

If it worked

Test the connection or service again. Return to this guide if the problem recurs.

If the problem continues

Prepare your device type, time, error message and actions tried. Never send passwords or verification codes.

Support options