I cannot see the network · Wi-Fi help
Choose your problem and try one action at a time.
Suggested actions
Android
1 / 3
In device settings, turn Wi-Fi off and back on. Refresh the network list and look for ilam-uni-ap.
2 / 3
Try another university location where the network is normally available and check the network list again.
3 / 3
If another device is available, check whether it sees ilam-uni-ap in the same location. This comparison helps describe the problem to IT; it does not establish network status.
Windows
1 / 3
In device settings, turn Wi-Fi off and back on. Refresh the network list and look for ilam-uni-ap.
2 / 3
Try another university location where the network is normally available and check the network list again.
3 / 3
If another device is available, check whether it sees ilam-uni-ap in the same location. This comparison helps describe the problem to IT; it does not establish network status.
iPhone / iPad
1 / 3
In device settings, turn Wi-Fi off and back on. Refresh the network list and look for ilam-uni-ap.
2 / 3
Try another university location where the network is normally available and check the network list again.
3 / 3
If another device is available, check whether it sees ilam-uni-ap in the same location. This comparison helps describe the problem to IT; it does not establish network status.
Other devices
1 / 3
In device settings, turn Wi-Fi off and back on. Refresh the network list and look for ilam-uni-ap.
2 / 3
Try another university location where the network is normally available and check the network list again.
3 / 3
If another device is available, check whether it sees ilam-uni-ap in the same location. This comparison helps describe the problem to IT; it does not establish network status.
If it worked
Test the connection or service again. Return to this guide if the problem recurs.
If the problem continues
Prepare your device type, time, error message and actions tried. Never send passwords or verification codes.
Support options