My account is locked or sign-in fails
Choose the issue and follow the next action. This guide is not a definitive diagnosis.
Suggested actions
1 / 2
Record the exact error without passwords.
2 / 2
Check the account activation and recovery guide.
If it worked
Test the connection or service again. Return to this guide if the problem recurs.
If the problem continues
Prepare your device type, time, error message and actions tried. Never send passwords or verification codes.
Support optionsSecurity incidents and private information
For disclosed credentials or suspicious sign-ins, contact the IT Center. A dedicated incident-reporting route has not been confirmed. Do not enter private credentials on this site.
Security guides and contact options