I cannot sign in to email

Choose the issue and follow the next action. This guide is not a definitive diagnosis.

Suggested actions

1 / 2

For webmail errors, check the role-specific URL and active mailbox.

2 / 2

For app errors, check the full email address and an App Password with IMAP/SMTP permission; do not use the SSO password.

University of Ilam email guide
Reset a forgotten password
Access your university email

If it worked

Test the connection or service again. Return to this guide if the problem recurs.

If the problem continues

Prepare your device type, time, error message and actions tried. Never send passwords or verification codes.

Support options

Security incidents and private information

For disclosed credentials or suspicious sign-ins, contact the IT Center. A dedicated incident-reporting route has not been confirmed. Do not enter private credentials on this site.

Security guides and contact options