Software and computers

Find help with computers, software and printers.

What would you like to do?

Request help with a computer or equipment

English summary: the Persian guide includes additional details. Use the language selector in the header to read it.

Before you start

Use official university domains. Keep passwords, QR codes and verification codes private. Confirm account-specific settings with the IT Center.

Steps

Check whether the equipment is covered by the IT Center's support.
Note the device type, the error and when it started, without including passwords or private data.
Submit your request using the applicable official university support portal or contact route.

Check the outcome

Check that the requested action works. If not, record the error without private information.

Still having trouble? Get help

Sources and review status

Last text review: 3 October 2026

Editorial responsibility: Supplementary guide editorial team · University technical approval: not received; technical owner not designated

Next planned review: 2 November 2026

IT Center service directory ↗

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Fix a university printer problem