Email cannot be sent or received

Choose the issue and follow the next action. This guide is not a definitive diagnosis.

Suggested actions

1 / 2

For sending, check SMTP port 587 with STARTTLS; for receiving, check IMAP port 993 with SSL/TLS.

2 / 2

Check App Password status and permissions. Record errors without passwords or message content.

Fix university email problems
University of Ilam email guide

If it worked

Test the connection or service again. Return to this guide if the problem recurs.

If the problem continues

Prepare your device type, time, error message and actions tried. Never send passwords or verification codes.

Support options

Security incidents and private information

For disclosed credentials or suspicious sign-ins, contact the IT Center. A dedicated incident-reporting route has not been confirmed. Do not enter private credentials on this site.

Security guides and contact options