Support and contact

Locked account or unavailable registered email and phone

For a locked account or recovery without access to your registered email and phone, call support at 08459241555 or visit Ghalamchi Building (ساختمان قلمچی), office hours 08:00–13:00. Student visits require a student card and access to the mobile number verified in the authentication portal. If that number is unavailable, contact support before visiting; the alternative identity-check procedure is not yet specified. In-person requests are handled the same day. Visiting days and documents for other roles remain unspecified.

If you can access the email verified in the authentication portal, submitting a ticket through that email is another support route. If it is unavailable, use telephone support or visit in person. In-person requests are handled the same day; tickets and telephone calls are answered during office hours. These response hours do not promise an immediate answer or same-day ticket resolution.

Support route and verification limits

support.ilam.ac.ir responds as the university service desk and is linked from the official university directory. This does not verify IT service coverage, SSO sign-in or specific ticket categories. This guide only prepares request text and does not issue a real tracking code.

In-person account recovery: Ghalamchi Building (ساختمان قلمچی), office hours 08:00–13:00. For student visits, bring your student card and have access to the mobile number verified in the authentication portal. In-person requests are handled the same day. Visiting days remain unspecified. If that mobile number is unavailable, contact support before visiting; the alternative identity-check procedure has not been specified.

If you can access the email verified in the authentication portal, submitting a ticket through that email is another support route. If it is unavailable, use telephone support or visit in person. In-person requests are handled the same day; tickets and telephone calls are answered during office hours. These response hours do not promise an immediate answer or same-day ticket resolution.

Contact the IT Center to confirm the correct ticket portal, sign-in method and category. Tickets and telephone calls are answered during office hours.

Open the university’s general service desk · Official source

Public official sources checked on 24 October 2026. Reading a public page does not verify a completed authenticated workflow.