VPN does not connect
Choose the issue and follow the next action. This guide is not a definitive diagnosis.
Suggested actions
1 / 2
Check normal internet access first.
2 / 2
Compare the client version and settings with the official university guide.
If it worked
Test the connection or service again. Return to this guide if the problem recurs.
If the problem continues
Prepare your device type, time, error message and actions tried. Never send passwords or verification codes.
Support optionsSecurity incidents and private information
For disclosed credentials or suspicious sign-ins, contact the IT Center. A dedicated incident-reporting route has not been confirmed. Do not enter private credentials on this site.
Security guides and contact options